preloder

FORTUNE 500 COMPANY, implements proven
benchmark practices for Supply Chain &
Customer Relations to gain 80% market share 

A fortune 500, American multinational company, that’s a leader in document management and services. Today, with an employee strength of more than 140,000, offering services to a global audience of more than 180 countries, with in excess of 12,000 active patents and a Revenue exceeding $ 26 Billion.
A large document technology establishment with intensive production and distribution of solutions for further than a century. Their focused products include – office equipment, engineering solutions, multifunction systems, digital presses and related materials. Today, a diversified business conglomerate.

 CLIENT’S NEED

The foundation of all planning is Demand Forecast and it’s hard to do this job but then again with the use of advanced statistical models and predictive analytics it’s possible to forecast demand with great degree of accurateness.

Punishment for poor forecasting and planning is severe – enormous customer dissatisfaction, due to bad experience in committed vs delivered services.

The terabytes of unanalyzed data, the growing operational cost, the incapacity to meet the mounting requirements/day, unfitting replenishment strategy, incompetence to meet emergency requirements and the inadequately utilized warehouse space, was a growing concern for the company.

In order to retain faithful customers, its industry headship and reduce its supply chain’s operational expenditure, the company required to:

  • Move up Fulfillment commitment from 85%
  • Meet emergency requirements
  • Reduce Inventory Carrying Cost
  • Utilize meritoriously, its Logistics Network
  • Reduce Operating Cost
  • Transition from Monthly Replenishments
  • Effectually handle 350,000 parts transactions per month
  • Effectively deal with 32,000 SKUs of Spares Parts & Consumables
  • Ensure that Engineers and Customers get spares and consumables when required, on the same day

COMPETENCE 

Established benchmark practices for Supply Chain and Customer Relations to gain 80% market share, delivering spare parts and services at very high levels of fulfillment with key metrics tracked for Fulfillment Rate, No. of stock outs, Machine down time, Response within 4 hours, Same day delivery through meticulous material planning at different levels of Warehouse – National, Regional, Branch, Satellite, Van and Bike. Exhaustive plan for stocking level of spares and consumables were drawn up based on the consumption pattern at each location and correlated to machine usage volumes in addition to environmental conditions. The core of all planning, remained to ensure that Engineers and Customers obtain spares and consumables on the same day when required, with the benefit of no excess stocks and minimal inventory carrying cost. Established benchmark practices for Supply Chain and Customer Relations to gain 80% market share, delivering spare parts and services at very high levels of fulfillment with key metrics tracked for Fulfillment Rate, No. of stock outs, Machine down time, Response within 4 hours, Same day delivery through meticulous material planning at different levels of Warehouse – National, Regional, Branch, Satellite, Van and Bike. Exhaustive plan for stocking level of spares and consumables were drawn up based on the consumption pattern at each location and correlated to machine usage volumes in addition to environmental conditions. The core of all planning, remained to ensure that Engineers and Customers obtain spares and consumables on the same day when required, with the benefit of no excess stocks and minimal inventory carrying cost. At the same time, with the focus on reducing Inventory Carrying Cost by dropping days of stock, huge financial savings without compromising on fulfillment service levels, was accomplished.Consequent to the established practices, the company was able to:

  • Move up Fulfillment commitment from 85% to 99%
  • Meet emergency requirements over night
  • Reduce Inventory Carrying Cost to half
  • Utilize meritoriously, its Logistics Network by eliminating FLCs, reducing the Logistics Centers from 53 to 12
  • Transition from Monthly Replenishments by Transporter to Weekly Replenishments by Courier
  • Effectually handle 350,000 parts transactions per month
  • Effectively deal with 32,000 SKUs of Spares Parts and Consumables
  • Guarantee that Engineers and Customers get spares and consumables when required, on the same day

Application of domain knowledge, full-stack proficiency in Apache™ Hadoop® (HDFS, MapReduce), Hadoop Projects (Mahout, Pig, Hive, HBase, Flume, Oozie…), experience setting up and managing Hadoop Cluster, familiarity collecting log data, programming languages and scripting languages know-how, understanding of different databases and the expertise in Big Data Analytics were the enablers to establish practices, to fulfill the client’s demanding need to get ahead of the competition, by refining its decision making process.

 INFOVISION INTEGRATED…

INFOVISION’S INTEGRATED FORECAST, SOURCING & DELIVERY ENGINE

The InfoVision solution for Streamlining Supply Chain, using Big Data Analytics – encompasses an integrated solution from Demand Forecasting, Sourcing to Distribution, utilizing industry best practices for enabling quicker pre-emptive decision making possible; from the terabytes and petabytes of unanalyzed data.   The InfoVision solution for Streamlining Supply Chain, using Big Data Analytics – encompasses an integrated solution from Demand Forecasting, Sourcing to Distribution, utilizing industry best practices for enabling quicker pre-emptive decision making possible; from the terabytes and petabytes of unanalyzed data.

Layer1

Supply chain enterprise transaction system from sourcing till delivery

Layer 2

Big Data & Analytics Engine for high performance, scalable, flexible data crunching to analyze pricing, forecasting, budgeting, quality, customer experience.

Layer 3

MDM – Source of Master/ Business Dimension Data. Most critical as all downstream work will be done on this reliable data and attributes.

 SOURCING 

  • Automated Systems integrated with Suppliers
  • Heat Map of Potential Supplier’s Risks
  • Collaborative planning with Supplier’s and Consumers
  • Supplier Managed Inventory
  • Predict Sourcing – From Whom, When, What, Where, How Much and at what Price
  • Inventory Optimization

 DEMAND FORECAST

  • Scalable, Flexible Forecasting Engine
  • Innovative ways of collecting quality data from:
  • Social Media Data -Tweets, FB, WhatsApp
  • Digital Marketing Insight – Email, Campaigns
  • Web – Basket, Wish List, Browsing trends
  • Events – Office, Institute, Social
  • Market Research – Ads, Magazines
  • Predicting Purchasing Behavior – Who, When, What, Where, How Much

DISTRIBUTION

  • Supply Chain Network Modelling
  • Enabling same day Delivery eComm & Retails
  • Customer Return Tracking
  • Automated & Connected Communication
  • Lean 6 sigma & Transportation Optimization
  • Improved Installation & Warranty
  • Move Supply Chain closer to Market
  • Competitor Collaboration, sharing Logistics Resources
  • Increase Inventory Turns
  • Barcoding, RFID, GPS/Satellite Navigation

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