InfoVision modernized the legacy Appraisal Fee Services (AFS) platform, leading to operational efficiencies, enhanced customer experience and a notable decrease in expenses.

Customer overview

A leading BFSI company offering mortgage solutions.

Problem statement

The customer’s mortgage payment platform was running on a costly, outdated cloud infrastructure, burdened with complicated processes and expensive third-party dependencies. These inefficiencies led to rising operational costs, deteriorating customer experience, and significant business risks.

Key challenges included:

• Migrating a neglected legacy platform without disrupting business continuity.
• Ensuring secure, loss-free transfer of substantial sensitive financial data.
• Meeting stringent compliance and regulatory requirements.
• Reducing operational costs while enhancing efficiency and customer satisfaction.
• Maintaining trust by delivering a flawless, high-stakes migration.

Solution delivered

To overcome these challenges, the team implemented a strategic digital transformation approach:

• Migration & Optimization: Transitioned the platform from a costly cloud setup to a secure, cost-effective data center.
• Automation & Efficiency: Achieved 80% automation, streamlining operations and eliminating inefficiencies.
• Security & Compliance: Ensured a secure data transfer process with strict adherence to regulatory standards.
• Strategic Ownership: Shifted from a traditional technology partner role to a trusted advisory position, contributing to business strategy and operations.
• Innovative Revenue Model: Adopted a revenue-sharing approach, aligning business success with customer outcomes.

Tech stack

• Programming Languages & Frameworks: ASP .NET 4.7 MVC, C# .NET, AngularJS
• Database & ORM Tools: Microsoft SQL Server, Entity Framework, Dapper
• Payment Integration: Payflow API
• Cloud Infrastructure: Azure, RackSpace

Impactful results

• 100% error-free migration with zero downtime.
• 50% reduction in hosting costs, significantly improving profitability.
• 40% boost in process efficiency, optimizing mortgage operations.
• 80% automation, minimizing manual efforts and enhancing workflow accuracy.
• Strategic transformation, evolving from technology service providers to key business advisors.
• Enhanced customer experience, securing long-term trust and satisfaction.