Customer overview
The customer, a leading organization, sought to transform its fragmented data landscape into a unified, intelligent system. Their goal was to enhance decision-making, streamline operations, and improve customer engagement through data-driven insights.
Problem statement
The customer faced multiple challenges related to data management and decision-making:
- Fragmented data landscape – Dispersed data sources led to operational inefficiencies.
- Lack of intelligence – Limited data insights hindered strategic agility.
- Decision-making challenges – Poor visibility resulted in missed market opportunities.
- Urgent need for real-time insights – The business required a comprehensive view for quick and informed decisions.
Solution delivered
InfoVision implemented a strategic data transformation initiative, seamlessly integrating Salesforce Experience Cloud to create a single source of truth. The key solutions included:
- Seamless Salesforce Experience Cloud integration – Centralized data for improved accessibility.
- CRM analytics-powered dashboards – Provided actionable insights for better decision-making.
- Enhanced UX with Lightning Web Components and SSO – Delivered an intuitive and secure user experience.
- Advanced data visualization – Custom screens enriched user interactions and engagement.
Tech stack
- Salesforce Experience Cloud – Centralized customer data and insights.
- CRM analytics – Provided in-depth reporting and strategic insights.
- Lightning Web Components – Created an intuitive and seamless user experience.
- Secure authentication (SSO) – Ensured streamlined access to critical business data.
Impactful results
- 3x enhanced customer experience – Simplified complex interactions into seamless engagements.
- 2x faster processes – Accelerated time to market, offering immediate business advantages.
- 100% error-free solution – Delivered flawless execution, setting a benchmark for operational excellence.
