How InfoVision Helped a global leader in smart glass manufacturing

The customer, a leading enterprise application provider for smart glass, approached InfoVision for urgent implementation of Quality Management System (QMS) and Information Security Management System (ISMS) standards for one of their services unit. They needed to meet fast evolving needs of their customers and not only establish the metrics but also implement global compliance standard policies and procedures. They specifically realized that without a systematic and institutionalized approach to quality and information security management, they were exposed to higher risk of quality and security issues. InfoVision helped secure their requirements well in time and further helped them leverage it for growth opportunities.

Customer overview

The customer is a global enterprise solution provider specializing in smart glass solutions. With a presence across multiple industries, including aerospace, automotive, healthcare, and retail, the company focuses on delivering innovative and seamless functional solutions.

Problem statement

The customer faced significant challenges due to the absence of a structured approach to quality and information security management. This led to a lack of confidence among customers and difficulties in meeting evolving customer expectations and global compliance standards. The key challenges included:

• Failure to meet compliance standards – The absence of globally recognized security and quality frameworks posed risks to business operations.
• Difficulty in winning new business – Potential customers were hesitant due to inconsistent processes and lack of compliance.
• Inconsistent internal processes – Operational inefficiencies created obstacles in maintaining best practices.
• Lack of trust – Without a structured security and quality management system, stakeholder confidence was undermined.

Solution delivered

InfoVision’s ECRS practice team conducted a thorough gap assessment, designed and implemented required policies, and provided end-to-end support to help the customer achieve QMS and ISMS certification within a record 12 weeks. The solution included:

• Gap assessment and documentation customization – Identified compliance gaps and created tailored documentation.
• Governance and policy implementation assistance – Established structured policies to enhance internal processes.
• Certification audit support – Ensured smooth navigation through audit procedures.
• Ongoing QMS and ISMS maintenance – Provided continuous improvements and updates.
• Security awareness training and phishing campaigns – Strengthened internal security awareness and threat response.

Impactful results

• 100% compliance with customer and industry best practices.
• Enhanced stakeholder confidence across internal and external teams.
• Improved governance through structured policies and risk management.
• Early warning signals for better management decision-making.
• Strengthened internal processes leading to operational efficiency.
• Reduction in cyber and compliance risks, ensuring a more secure environment.

Testimonial

“ We are happy to work with incredibly professional Security team who is proficient in both quality and agility. InfoVision’s ECRS Practice experts provided excellent QMS and ISMS consulting services, enabling us to build end-to-end quality and information security management systems. We highly recommend InfoVision to any organization seeking ISO 9001 and ISO 27001 certifications. Thank you InfoVision for your professionalism, your unwavering focus on customer needs and your valuable result-oriented support. You made the process extremely simple for us.”

Founder and CEO