Patients interacting with different facilities across a leading multi-brand healthcare group in the UAE lacked a single digital channel for managing their healthcare needs.
InfoVision developed a secure web portal that unified appointments, medical records, reports, payments, notifications, and family health information. Integrated with UAE PASS and the group’s healthcare systems, the platform created a convenient digital front door for accessing services across its brands.
About the Customer
The customer is a leading multi-brand healthcare group operating hospitals, medical centers, and specialty healthcare facilities across the UAE. Its network serves patients across multiple locations and healthcare brands.
The Challenge
Patients relied on different channels and systems when accessing services across the group’s hospitals and healthcare facilities. There was no dedicated portal through which they could independently manage routine healthcare interactions.
The group needed a secure platform that would allow patients to:
- Find healthcare facilities and services
- Schedule and manage appointments
- View medical records and Reports
- Complete Payments
- Receive relevant notifications
- Manage healthcare information for family members
The platform also needed secure authentication and seamless integration with the group’s existing healthcare systems.
The Solution
InfoVision designed and developed a web-based patient portal spanning the healthcare group’s brands. The portal brought essential healthcare services and information together within a secure, user-friendly experience.
Key capabilities included:
- Appointment scheduling and management
- Access to medical records and reports
- Integrated payment capabilities
- Personal and family health-information management
- Notifications and personalized health tips
- Health calculators
- Reports and dashboards
- Healthcare facility and service information
- UAE pass integration
- Multi-factor authentication
The frontend was developed using ReactJS, HTML, CSS, and Material JavaScript, supported by MySQL and .NET Core Web APIs.
A more connected patient experience
The portal gave patients greater control over how they accessed and managed their healthcare. Routine activities that previously required navigating different channels could now be completed securely through one digital platform.
Patients gained a consistent way to interact with the healthcare group across its brands, whether booking an appointment, reviewing a medical report, making a payment, or managing care for a family member. For the healthcare group, the portal established a common digital channel for delivering convenient patient self-service across its network.
Technology Stack
ReactJS, HTML, CSS, Material JavaScript, MySQL, .NET Core Web APIs, multi-factor authentication, and UAE Pass.
