Critical Skills to Possess:
- Extreme Attention to Detail: A proven track record of accuracy is essential. You must be able to meticulously set up billing codes and spot minor discrepancies in data.
- Proactive & Diligent Mindset: This is not a passive role. We need someone who will actively and consistently monitor systems daily without fail and take ownership of the process.
- Strong Problem-Solving Skills: You must have the ability to investigate issues, ask the right questions, and logically troubleshoot to find the root cause of a data reporting problem.
- Excellent Organizational Skills: The ability to manage a queue of provisioning requests while simultaneously performing daily monitoring tasks is crucial.
- Clear Communicator: You need to be able to clearly articulate technical problems to support teams and provide concise status updates to the billing team.
- Experience: 2-3 years of experience in a role such as Billing Operations, Provisioning, or a related operational function.
Preferred Qualifications:
- Experience working in a subscription or usage-based billing environment
- Familiarity with Avaya CC Elite and Aura Stack
- Comfort working with large datasets in tools like Microsoft Excel or Google Sheets to filter and validate information.
- Comfort working with AWS Athena, IAM and S3 services.
Preferred Qualifications:
- BS degree in Computer Science or Engineering or equivalent experience