Cloud DevOps Support Engineer

Critical Skills to Possess:

  • Extensive hands-on experience with AWS services, including Amplify, Cognito, Lambda, RDS, and API Gateway.
  • Strong proficiency in Infrastructure as Code using CloudFormation.
  • Solid experience managing CI/CD pipelines.
  • In-depth knowledge of cloud security principles and hands-on experience with security services like Security Hub, Guard Duty, WAF, IAM, Key Management Service (KMS), and Certificate Manager.
  • Experience working in a compliance-driven environment (PCI, SOX).
  • Familiarity with data streaming and processing services such as Glue, and Athena.
  • Proficiency in Python and React.
  • Experience with orchestration is a plus.
  • Proven experience in a customer support or operational role.
  • Experience with ticketing systems and handling customer inquiries.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage time effectively across various ad-hoc tasks.
  • Familiarity with monitoring tools and concepts, similar to Amazon CloudWatch.
  • Familiarity with user identity and access management principles (related to IAM).

Preferred Qualifications:

  • Bachelor?s degree in computer science or a related field (or equivalent work experience)
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