The Senior Program Manager plays an instrumental role in delivering software features, roadmap, and solutions for enterprise and strategic customers. This role helps drive, plan, and standardize activities across a AI platform toward strategic customer initiatives and deliverables. The position is responsible for driving organizational success through governance, standardization, consensus building, and planning efficiency.
This role provides a strong opportunity for advanced program management in a highly complex environment, operating at the intersection of strategic customers, product management, architecture, engineering, and executive leadership.
How will you make an impact?
• Collaborate with Product Management to translate customer-centric requirements, product roadmaps, and concepts into actionable work items for R&D teams including Architects, Engineers, and Quality Assurance Engineers.
• Execute the product vision by articulating roadmaps for specific features to internal stakeholders supporting strategic customers, including account teams, architecture, product, and executive leadership.
• Interface with cross-functional teams across the organization to drive, plan, and implement software objectives.
• Act as a unifying force across complex, cross-organizational initiatives by driving consensus, defining actionable next steps, and tailoring communication for different audiences.
• Lead daily execution by ensuring plans, estimates, documentation, and deliverables are completed on schedule and within budget.
• Communicate status and plans with clarity and accuracy, highlighting deliverables, risks, and dependencies.
• Identify resource conflicts and proactively influence course corrections to meet critical milestones.
• Provide clear and timely direction on product and project-related questions.
• Coordinate with Product Management on product launches and technical documentation.
• Serve as a subject matter expert for the product line, functionality, and usability.
• Maintain a deep understanding of the product from an end-user perspective.
• Contribute to continuous process and program improvements that reduce costs, accelerate time-to-market, and increase delivery predictability.
• Adhere to the company Code of Ethics and internal policies and procedures at all times.
• Communicate professionally and effectively with internal and external stakeholders.