Overview
We are looking for a Level 2 (TL2) Support Engineer to support an enterprise-grade Fraud Prevention backend system. The role involves handling production incidents, application support, root cause analysis, and close coordination with development and QA teams to ensure system stability and performance.
Experience
- 3?6 years of experience in Application / Production Support (TL2)
Required Skills
- Strong understanding of Java-based applications and backend systems
- Experience with production support tools, log analysis, and monitoring dashboards
- Hands-on experience with Linux/Unix commands
- Working knowledge of AWS environments (EC2, CloudWatch, logs, basic troubleshooting)
- Familiarity with incident management tools (ServiceNow, JIRA, or similar)
- Good understanding of microservices architecture and APIs