Required Skills:
– Strong hands-on experience in Salesforce Administration
– Expertise in Flows (Screen Flow, Record-Triggered Flow)
– Solid understanding of Sales Cloud, Service Cloud and/or Experience Cloud
– Strong knowledge of security and sharing model
– Experience in requirement gathering and documentation (BRD/FRD)
– Good understanding of integrations and data handling
Preferred Skills:
– Salesforce Administrator Certification (mandatory preferred)
– Advanced Admin / Business Analyst certification (good to have)
– Basic understanding of Apex, SOQL, and LWC
– Experience with Agile/Scrum methodologies
Soft Skills:
– Strong communication and stakeholder management
– Problem-solving and analytical thinking
– Ability to lead discussions and work independently