Overview:
We are looking for a passionate and technically skilled Associate Cloud Operations Support Engineer to join our Cloud Applications Support Team. In this role, you will be responsible for ensuring the smooth operation, performance, and reliability of business-critical cloud-hosted applications. The ideal candidate should have strong troubleshooting skills, a proactive mindset, and excellent communication abilities to support customers effectively.
Working Time Zone? Night shift (IST time zone) 9 pm to 6 am
Key Responsibilities:
- Participate in real-time application monitoring and contribute to alert response and incident management processes.
- Provide technical support for complex, cloud-hosted applications.
- Troubleshoot and resolve high-severity, cross-system issues.
- Perform routine application maintenance, patching, and upgrades.
- Monitor daily data processing activities and resolve operational failures.
- Build and enhance proactive monitoring and alerting tools.
- Contribute to automation initiatives using Ansible, Python, or Perl scripting.
- Assist in setting up and securing new application instances and environments.
- Participate in change management processes ? creating deployment/rollback plans and executing patches or fixes.
- Create and maintain a comprehensive knowledge base of technical solutions.
- Develop and maintain deployment scripts for various environments (UAT, Production, etc.).
- Tune application and web server configurations for performance optimization.
- Collaborate with cross-functional teams (R&D, Professional Services, Operations) to implement and maintain infrastructure and applications.
- Develop and maintain internal tools and utilities to improve support efficiency.
- Ensure clear and timely communication with stakeholders during critical incidents.
- Be flexible to work in a 24×7 shift model, including off-hours and on-call support.