Job Summary:
As a Lead Decisioning Architect (LDA), you will be responsible for designing, implementing, and optimizing advanced decisioning strategies using the Pega CDH platform. You will lead discovery sessions, architect scalable solutions, and guide cross-functional teams to deliver real-time, personalized customer experiences.
Required Skills & Qualifications:
- Certifications:
- Pega Certified Decisioning Consultant (PCDC) – Required
- Pega Certified Data Scientist (preferred)
- Lead Decisioning Architect Certification (LDA) ? highly preferred
- Pega Customer Decisioning Hub – Required
- Technical Expertise:
- Deep knowledge of NBA Designer, Prediction Studio, Engagement Policies, and Interaction History
- Experience with real-time decisioning, adaptive analytics, and omnichannel orchestration
- Familiarity with cloud platforms, data integration, and ethical AI practices
- Pega Gen AI Blueprint and Agility Toos, Data pipelines.
- Experience in Personalization, Next Best Action in Pega (NBA, NBX)
- Soft Skills:
- Strong leadership and mentoring capabilities
- Excellent communication and stakeholder management
- Strategic thinking with a focus on business outcomes