Summary:
The Senior Associate – Change and Release Coordinator is responsible for the daily management of the change request process pertaining to releases, reviews, scheduling, and approvals. This role will consult and support all Associates on release and change management in all environments. The RC is also responsible for documenting, monitoring, and driving release management initiatives and adherence to audit standards and guidelines. This role will assist and support all areas within the organization through release and change improvements.
Minimum Qualifications:
? Bachelors Degree
? 2-3 years of experience working in change/release management
? 2-3 experience with both Jira and ServiceNow
? Experience with ITSM organizations
Minimum Qualifications: ? Cloud experience, specifically AWS ? Certified Cloud Practitioner
Knowledge, Skills and Abilities:
? ServiceNow Experience and Knowledge – change module, CAB workbench.
? Exceptional verbal, written and interpersonal communication skills.
? Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
? Ability to work in a Regulatory framework
Work Timings: 11 AM – 8 PM OR 1-10 PM (IST)