The Senior Executive ? IT is responsible for ensuring the smooth operation, security, and efficiency of the organization?s IT infrastructure, systems, and services. The role involves managing day-to-day IT operations, supporting end-users, coordinating with vendors, and implementing technology solutions aligned with business objectives.
Key Responsibilities:
1. IT Infrastructure Management
Monitor and maintain servers, network devices, firewalls, and endpoints to ensure high availability.
Manage LAN/WAN, VPN, and Wi-Fi connectivity across office and remote sites.
Oversee backup and disaster recovery procedures, ensuring data protection and business continuity.
2. User Support & Service Management
Provide Tier 2/3 technical support for hardware, software, and connectivity issues.
Manage user onboarding/offboarding including accounts, access rights, and device provisioning.
Maintain IT helpdesk ticketing system ensuring timely resolution and user satisfaction.
3. System Administ