Technical Support Engineer L3

Mandatory:

Core Java

Spring Framework

PL/SQL

SQL

JavaScript

HTML

CSS

Strong debugging and troubleshooting skills

Good understanding of application support and production environments

Preferred Skills

Experience in L2/L3 application support

Good understanding of SDLC and production support processes

Experience working with incident and problem management

Knowledge of application logs and debugging techniques

Experience with tools such as Jira, ServiceNow, or similar ticketing systems

Basic understanding of Linux/Unix commands

Good understanding of database troubleshooting and performance issues

Candidate Profile

3?4 years of relevant experience in application development/support.

Strong analytical and problem-solving abilities.

Good communication and interpersonal skills.

Ability to work independently and collaborate with cross-functional teams.

Comfortable working in rotational shifts, including extended support hours, if required.

Willingness to take ownership of production issues and drive them to closure.

Ability to work effectively in a fast-paced production support environment.

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