Position Overview:
We are seeking a highly skilled UX/UI Designer to design intuitive, accessible, and engaging digital experiences for a Salesforce-powered platform leveraging Salesforce Health Cloud and Salesforce Experience Cloud.
This role will focus on creating patient, caregiver, and provider-facing portal experiences that streamline access to behavioral health and education services, reduce friction in intake and referral processes, and improve overall engagement.
The UX/UI Designer will play a critical role in translating complex clinical and operational workflows into simple, human-centered digital experiences.
Required Qualifications
? 4?8+ years of experience in UX/UI design, preferably in healthcare or regulated industries
? Proven experience designing portal or digital experience platforms
? Strong portfolio demonstrating: o End-to-end UX process o Complex workflow design o Mobile-first and responsive design
Preferred Qualifications
? Experience working with: o Salesforce Experience Cloud o Salesforce Health Cloud
? Familiarity with: o Behavioral health or education services workflows o Patient intake, referrals, and care coordination journeys
? Experience with design tools such as: o Figma, Sketch, Adobe XD
Key Competencies
? Human-centered design mindset
? Strong visual design and interaction design skills
? Ability to simplify complex workflows into intuitive experiences
? Strong communication and stakeholder collaboration skills
? Detail-oriented with a focus on accessibility and usabilit
Success Metrics (First 6?12 Months)
? Increased portal adoption and engagement rates
? Improved intake completion rates and reduced abandonment
? Reduction in user errors and support requests
? Positive usability testing outcomes and user satisfaction scores
? Delivery of a scalable, reusable design system