Position Overview
We are seeking a detail-oriented and experienced Business Analyst (BA) to support the design and delivery of a Salesforce-based digital platform leveraging Salesforce Health Cloud and Salesforce Experience Cloud.
This role will be responsible for eliciting, analyzing, and documenting business and functional requirements across patient access, intake, referral management, and care coordination workflows. The BA will act as the critical link between clinical/operational stakeholders and technical delivery teams, ensuring solutions are aligned to business needs, compliant requirements, and user expectations.
Required Qualifications
? 4?8+ years of experience as a Business Analyst, preferably in healthcare
? Experience working on Salesforce implementations
? Strong understanding of: o Patient access and intake workflows o Care coordination and case management o Healthcare compliance (HIPAA, data privacy)
Preferred Qualifications
? Experience with: o Salesforce Health Cloud o Salesforce Experience Cloud
? Familiarity with: o Behavioral health or education services o OmniStudio (OmniScripts, FlexCards)
? Certifications: o Certified Business Analysis Professional (CBAP) or Salesforce certifications
Key Competencies
? Strong analytical and problem-solving skills
? Ability to translate business needs into technical requirements
? Excellent documentation and communication skills
? Stakeholder management and facilitation expertise
? Detail-oriented with strong organizational skills
Success Metrics (First 6?12 Months)
? High-quality, complete, and traceable requirements documentation
? Reduction in rework and defects due to clear requirements
? Successful UAT outcomes with minimal defects
? Improved workflow efficiency and user satisfaction
? Strong alignment between business needs and delivered solutions