Position Overview:
We are seeking an experienced Product Manager to lead the strategy, design, and delivery of a Salesforce-based digital platform leveraging Salesforce Health Cloud and Salesforce Experience Cloud.
This role will drive the end-to-end product lifecycle for a patient, caregiver, and provider facing portal ecosystem, focused on improving access to care, intake efficiency, care coordination, and engagement across behavioral health and education services.
The Product Manager will serve as the bridge between clinical, operational, and technical teams, ensuring that the platform delivers measurable improvements in patient outcomes, user experience, and operational performance.
Required Qualifications
? 5?10+ years of experience in Product Management, preferably in healthcare
? Hands-on experience with: o Salesforce Health Cloud o Salesforce Experience Cloud
? Experience in behavioral health, education services, or community-based care models strongly preferred
? Strong understanding of: o Patient access and intake workflows o Care coordination and case management o Healthcare compliance and data privacy
Preferred Qualifications
? Salesforce certifications (e.g., Product Owner, Administrator, Health Cloud)
? Experience with: o OmniStudio (FlexCards, OmniScripts) o Digital Engagement (SMS, chat, notifications) o Integration platforms (Boomi, Mulesoft, Azure Integration Services)
? Familiarity with value-based care models and outcomes tracking
Key Competencies
? Strategic thinking with strong execution discipline
? Ability to translate clinical and operational needs into technical requirements
? Strong stakeholder management and executive communication skills
? Data-driven decision-making
? Agile and product-centric mindse
Success Metrics (First 6?12 Months)
? Reduction in patient time-to-access services
? Increased intake throughput and reduced manual steps
? Improved patient and caregiver engagement metrics
? Successful deployment of scalable, compliant portal infrastructure
? High user adoption across clinical and administrative teams