About the Role
We are looking for a hands-on Technical Manager ? IT Infrastructure & User Support to manage and strengthen internal IT operations across India, Dubai, and Mexico locations. The role will be responsible for infrastructure management, user support, security, compliance, ODC connectivity, automation, and operational excellence across the organization.
This is an entry-level management role suited for a technically strong professional with strong ownership, global collaboration capability, and a continuous improvement mindset.
Qualification
? Bachelor?s degree in IT, Computer Science, or related field
? Relevant certifications in infrastructure, networking, Microsoft technologies, or security are a plus
Key Success Metrics / KPIs
? Infrastructure uptime and operational stability
? User support responsiveness and SLA adherence
? Audit and compliance readiness
? Security incident reduction and governance improvements
? Asset and license compliance accuracy