Summary:
This Senior Software Engineer is experienced in Genesys CX Dialer Developer with strong expertise in Genesys Cloud CX / Genesys Dialer platforms, API integrations, custom development, and telecom/contact center technologies. The ideal candidate will be responsible for product supporting, enhancing, and integrating the Genesys CX Dialer platform with enterprise applications while ensuring platform stability, performance, and operational excellence. This role requires hands-on experience in Genesys outbound dialer solutions, API and SDK development. system integrations, troubleshooting, and customer-facing support within a telecom/contact center environment.
Minimum Qualifications:
? Bachelor?s Degree in Computer Science or related field of study or equivalent, relevant work experience
? 5-8 years of work experience in related field in AWS, API- Developer, Genesys Cloud CX.
? Experience in Telecom domain ? VOIP / SIP, CCaaS (Contact Center as a Service)
? Approximately 70% development and 30% support
Preferred Qualifications:
? Experience with Contact Center environments, including: ? API Design & development.
? Build reusable, high-quality, and maintainable code following engineering standards. ? Create and maintain API documentation, specifications, and technical designs.
? Quality Management systems
Skills:
? Configure and manage daily contact list loading processes from enterprise source systems, including Mainframe, CRM, Collection platforms.
? Collaborate with software architects to define API specifications, standards, and best practices.
? Design, develop, and maintain Genesys Architect Flows for voice, digital, and outbound customer engagement journeys. Build reusable, high-quality, and maintainable code following engineering standards. Develop microservices and integrations with internal and external systems. Create and maintain API documentation, specifications, and technical designs.
? Design, develop, and maintain AWS Lambda functions to support Genesys Cloud CX integrations and business workflows.
? Production Support & Operations with active participate in on-call support rotations including troubleshoot and resolve production incidents, defects, and performance issues.
? Nice-to-Have Experience with Collections Dialer platforms and actively participated in any cloud migration experience.
? Experience working within Agile/Scrum delivery models, collaborating with cross?functional engineering, product, and operations teams.
? Experience in Collections, Banking, Financial Services, or Customer Service contact center environments is preferred.
Key Responsibilities: – API Design, develop, test, and maintain RESTful APIs and backend services.