Business Analyst
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Role Summary & Purpose: The Business Analyst drives discovery, current-state documentation, and target process architecture for a carrier-grade telecom migration. This role interfaces between business stakeholders, technical leads, and solution architects to produce comprehensive scope and process definition artifacts. |
Key Responsibilities & Accountabilities
- Discovery & Process Architecture: Document current-state business/system integration landscapes and map end-to-end legacy-to-target system flows for provisioning, activation, and billing.
- Scope & Design Artifacts: Produce high-quality discovery deliverables, including interface catalogues, data dictionaries, business process maps, and traceability matrices.
- Requirements Elicitation & Resolution: Facilitate requirements gathering workshops across diverse business and technical teams, actively resolving conflicting stakeholder priorities.
- Industry Standard Mapping: Apply TM Forum eTOM frameworks to map business processes across domains and define system boundaries accurately.
Required Experience & Qualifications
- Telecom & MVNO Experience: Proven business analysis background within large telecom carriers, MVNOs, or complex enterprise IT transformation programmes.
- Framework Knowledge: Strong expertise in TM Forum eTOM process models and carrier-grade operational governance.
- Americas Operator Exposure: Direct experience interfacing with operator business and technical teams in Latin America or North America.
- Language Skills: Bilingual fluency in English and Spanish for conducting stakeholder discovery sessions and producing bilingual documentation.