InfoVision led a strategic brownfield automation transformation for a major telecom customer, emphasizing ownership, automation, and knowledge management. We elevated testing automation from 30% to 75%, optimizing efficiency, reducing costs, and enhancing the customer journey for a seamless online experience.

Customer overview

The customer is a prominent telecommunication major, with a strong market presence in the United States.

Business challenges

In the dynamic world of telecommunications, our customer faced a series of pressing challenges that threatened their efficiency and end-customer experience:

• Need for speed and efficiency: The customer grappled with outdated manual processes that hindered their agility. The absence of a streamlined automation process and performance measures meant operational inefficiencies and inordinate delays.
• Inconsistent quality assurance: A disjointed quality assurance mechanism meant delayed feedback and issue resolution. The absence of a robust test data management system further compromised service quality.
• Domain knowledge gaps: The intricate telecom domain required deep understanding. However, testers were isolated from Agile teams, leading to knowledge silos.

Infovision Approach

Our approach was rooted in a deep understanding of the customer’s needs, combined with our expertise in quality engineering. The strategy anchored on three pillars of our CoE (Center of Excellence):

Prioritizing automation: Our efforts here were multi-pronged:

• Enhanced web application automation.
• Developed a framework for Salesforce Velocity.
• Amplified mobile device and API testing capabilities.
• Introduced performance testing measures.

Complete ownership: We believed that true transformation begins with ownership. To this end we,

• Optimized test automation scope for critical functionalities.
• Introduced continuous testing for real-time feedback.
• Established a robust test data management process.

Building domain Expertise: Understanding the nuances of the telecom domain was crucial. Therefore, we:

• Integrated testers into the Agile team for holistic project knowledge.
• Created a knowledge repository for insights and learnings.
• Organized training sessions for thorough knowledge transfer.

Solution delivered

We delivered a comprehensive cloud-based solution to address the customer’s needs:

• Web Automation: Improved test coverage, elevating automation from 50% to 75%.
• Salesforce: Built a robust framework for Salesforce Vlocity, increasing automation from 20% to 50%.
• Mobile & API: Enhanced mobile automation to 75% and expanded API testing scope.

Impactful results

ROI: Test automation surged from 30% to 75%, resulting in:

• Significant time saving and broader test coverage
• Enhanced team productivity and reduced manual errors.
• Accelerated testing cycle

Best Practices: Effective people management practices and minimized dependency on individual team members ensured smooth operations and knowledge continuity.