RPA’s key proposition is to ease the employees from performing tedious, highly repetitive, data-intensive tasks thereby freeing employees to perform more strategical and innovative work. RPA robots can be designed to some common user actions like sending emails, reading email attachments, accessing legacy applications, capturing data from screen, etc. These features help innovate the current business processes and acts as key contributors to the RPA Journey.
RPA provides the smartest and the fastest win in terms of time to produce over its DPA counterparts (i.e. BPM, Case Management, Business Rules Engine, etc.). While these other process automation tools have an important part to play, RPA is gradually becoming a prominent technology to start the DPA journey. With the evolution of RPA space, RPA with AI will also prove to be a significant game changer by reducing human error and driving efficiencies.
RPA always have a valuable contribution to the growing business of an organization. In a recent survey by Enterprise Irregulars: 58% of 136 surveyed enterprises indicated satisfaction in their RPA initiatives.
Consider some of the information they found:
- Cost cutting satisfaction was highest with the marketing and IT departments while lower with customer service and finance. In the beginning, satisfaction comes from being able to extend legacy solutions and automate manual tasks, whereas later dissatisfaction is caused by over-investment, resulting in an extreme reduction of the workforce.
- Delight in the business process is higher with procurement and IT service desks, while the lower business standard was realized with customer service and financial accounting. If IT processes and the acquisition of business products could be automated, enterprises found higher business value. In similarity, finance and customer service still found less value.