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Are you maximizing your Salesforce investment for stronger retail CX?

Download Whitepaper

Dive in to learn industry best practices and real-world use cases from diverse industries on how global companies have used SF to take customer experience to the next level by improving response times, personalizing marketing efforts, and developing better customer journeys.

The big retail differentiator

In Salesforce’s ‘State of the Connected Customer’ report, 88% of respondents say good customer service makes them more likely to purchase again. Conversely, poor customer experience can lead to customer churn, negative word-of-mouth, and lost revenue. Businesses could lose  $3.1 trillion annually due to customers leaving because of bad experiences.

Are you maximizing your SF investment

Are you maximizing your SF investment?

Retailers often invest in SF with the goal of achieving exceptional customer experiences. But very few accomplish the desired ROI. Like any powerful tool, SF’s true potential is unlocked when it is configured to work in harmony with individual companies and their unique business needs. This synergy is born out of a deep understanding of the business and its industry, and proven experience of leveraging SF.

Navigating the path of excellent customer experience

Navigating the path of excellent customer experience

InfoVision’s pioneering work in crafting top-quality customer experiences has led to our recognition as a ‘Product Challenger’ in the ISG Provider Lens™ 2024 Digital Engineering Services study.  Our commitment to technical excellence and focus on measurable outcomes

enables us to provide retailers seeking to optimize Salesforce with the leverage to transform their

customer experience. We have created tailored solutions for 50+ projects and 30+ customers.

What’s inside this whitepaper

Not all retailers who have invested in SF have tapped into its full potential.  This underutilization can stem from the need for more technical capability or resources to utilize SF effectively.  This whitepaper gives you a deep dive into:

  • Salesforce capabilities beyond the basics
  • Overview of how SF applications can be configured and optimized
  • Creating seamless, personalized and omnichannel customer experiences
  • Common SF implementation gaps in retail
  • Best practices and real-world use cases from diverse industries
  • Creating and managing customer journeys across multiple channels
  • Leveraging AI to provide personalized recommendations
Are you maximizing your Salesforce investment

Are you maximizing your Salesforce investment for stronger retail CX?

Download Whitepaper

Download the whitepaper