InfoVision does not charge for job offers or any kind of training. Beware of fraudulent fee requests and job offers.

Putting convenience back into shopping with digital transformation

Customer overview

The customer is a leading chain of convenience stores that aimed to transform its customer experience, increase wallet share, and enhance brand reputation through digital transformation. The company sought a reliable partner to help drive innovation while ensuring scalability.

Problem statement

The customer faced challenges in keeping up with digital innovation and customer engagement. Some key issues included:

  • Lagging in digital transformation – The company needed a strategy to remain competitive and relevant in a rapidly evolving retail landscape.
  • Lack of customer engagement – The customer struggled to deliver personalized experiences that could drive loyalty and repeat purchases.
  • Absence of modern digital solutions – The existing system lacked features that could streamline transactions and enhance customer convenience.

Solution delivered

InfoVision leveraged its expertise in digital transformation, rapid go-to-market strategies, and data-driven decision-making to revamp the customer’s customer-facing operations. The key implementations included:

  • AI-driven hyper-personalization – Delivered tailored offers to customers at the right time, enhancing engagement and satisfaction.
  • Gamified rewards system with AR – Introduced an interactive experience that improved brand recall and customer loyalty.
  • Mobile fuel payments – Enabled users to lock in the lowest fuel prices, access real-time pricing, and redeem fuel vouchers seamlessly.
  • Mobile checkout system – Allowed customers to scan products, make digital payments, and complete transactions effortlessly using QR codes.
  • Digital wallet integration – Provided secure payment options, including Apple Pay and Google Pay, with added features like coupon redemption and loyalty program participation.

Impactful results

  • Complete digital transformation of customer-facing operations in one-third of the time and at 10% of the cost compared to competitors.
  • Seamless and secure mobile payments with real-time fuel pricing and voucher redemptions.
  • Higher customer engagement through hyper-personalization, gamified rewards, and frictionless checkout experiences.

Putting convenience back into shopping with digital transformation

See how InfoVision enhanced customer experience for a convenience store chain with AI-driven personalization, mobile payments, and digital rewards—3x faster at 10% cost.